The Brick at 1920 99 Street Northwest, in Edmonton

About The Brick

The The Brick is a Canadian national Home goods company located in Edmonton, Alberta. To figure out why customers choose The Brick and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

Find the nearest office location of The Brick by address or driving directions by using a map on this page. To contact the representative of the company use phone number below or visit official site. Don't forget to check the opening hours.

Contacts of The Brick

• Address: 1920 99 Street Northwest, Edmonton, Alberta T6N 1K9
• Website: thebrick.com
• Phone: +1 780-430-5151
• Types: Home goods  

Reviews

• 1

  Annette Cadieux

  Posted Feb, 05 2019
  My partner and I had purchased a television from the Brick in South Common, Edmonton. After purchasing the RCA 60" TV which was on sale (only reason why we purchased it) we arrived home shortly after to setup. Within an hour of operation the TV began to display a delay/lag when gaming and watching cable. The display was very pixel like, similar to playing an old gaming console on a newer TV. So we contacted RCA directly with our problem and disappointment and RCA indicated that they provided a 30 Day warranty on the product from the store of purchase.
  
  With that being said, the following day we returned to this the Brick location with our newly purchased tv (not even 24 hours later) and wanted to be credited to put towards a better TV or refunded. We were aware that being refunded was an unlikely option, but asked anyways.
  
  Customer service told us we would be credited and have the amount put towards another TV, so we proceeded to look at our options. While browsing, the store manager approached us regarding the inaccurate information the front desk associate at customer service provided us with. She began to tell myself and my partner that we cannot be credited and that we can dispute the issue with RCA directly (which we already had) or exchange it for the exact same television. I began to explain to the manager our experience the day before when buying the TV (the individual whom "got the sale" had ZERO knowledge on TVs) and how the specs indicated it was compatible for what we required..
  
  * the Brick indicates a 3-day guarantee product satisfaction on their website, which the manager said was not accurate, and they have a ZERO return policy...
  
  The manager didn't listen and blamed us for our purchase by stating, "you get what you pay for, you got a 60' for under 700$..."
  The store manager was extremely ignorant, uneducated on the products in her store and condescending towards us.
  
  Long story short, we managed to get a credit, bought a much better brand of TV and will NOT return to the Brick, ever. It was our first and will be our last time purchasing anything from this store again.

Photos of The Brick

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